DocsTeam and account
Plan and billing
The trial, choosing a plan, how people are counted, limiting paid seats, and what happens if a payment fails.
Admins manage billing under their name at the top right → Plan & billing.
The trial
Every company starts with a 14-day trial, no card needed. A strip at the top shows the days left. Every feature is included.
When the trial ends without a plan, your OpsNexa Online becomes read-only: everyone can still sign in and look, nothing is deleted, and choosing a plan brings everything back at once.
Choose a plan
- Open Plan & billing. It shows each plan and what it would cost your company today.
- Pick one. Payment is by card, through Stripe.
- Change plans or update your card from the same page at any time.
See Pricing for the plans.
How people are counted
Depending on the plan:
- One price for the company, up to a number of people;
- Everyone with an account, billed per person; the count follows people as they join and leave;
- Only people active in the last 30 days (signed in or used a token), counted for each invoice: people who didn’t use it that month cost nothing.
Plans can leave some sandbox-only people free. Users shows the paid seats in use.
Limit paid seats
An admin can set a limit on paid seats on the Plan & billing page. Once it’s reached, OpsNexa Online refuses new people: invites, sign-ups, single sign-on, an admin adding someone, or changing a sandbox account’s role. With active counting, people who haven’t used it in 30 days can’t sign in until a seat frees up. Admins can always sign in.
If a payment fails
A strip at the top tells admins. If it stays unpaid, your OpsNexa Online is suspended: everything becomes read-only until billing is sorted out. Nothing is deleted.
Need an invoice instead of a card? Talk to us.
Something unclear or missing? Tell us, or press the ? at the top of OpsNexa Online for the guide and tours inside the product.